Account Manager

Account Management

30-40 hours/week. Own client relationships and the technical onboarding that gets new accounts live. Run kickoff and monthly review calls, drive DNS / call-tracking / account-access setup, then coordinate with our Web, SEO, PPC, and Operations teams to keep the work moving.

RemotePosted April 29, 2026$25 - $25/hour

About the Role

Heaviside Group is a fully remote digital marketing agency that operates niche brands serving home service contractors — paving, garage doors, electrical, and more. We've been around since 2011 and we're not going anywhere. We're hiring an Account Manager to own client relationships and the onboarding setup that gets new clients live. You're the face of Heaviside for your clients. You run the kickoff call, drive the technical onboarding (DNS, call tracking, account access, A2P, tracking integrations), and lead the ongoing review meetings. After onboarding, you stay the single point of contact and coordinate with our specialist teams — Web Manager, SEO Manager, PPC Manager, and Operations — to make sure the work is happening and the client knows what's happening. You don't need to be the person personally building automations or running campaigns long-term. You do need to be the person who makes sure the right things get set up at the start, the right specialists are pulled in, and the work keeps moving without the client having to chase anyone.

Responsibilities

Run client kickoff calls — onboard new clients into our systems and process
Lead ongoing client review meetings (typically monthly) — present results, walk through next steps, manage expectations
Be the primary point of contact for your assigned accounts — clients reach out to you first
Coordinate with our Web, SEO, PPC, and Operations teams to keep client deliverables on track and visible
Document client conversations and action items, and keep ClickUp updated
Manage scope and expectations, escalate issues, and keep relationships healthy
Get access to all of a new client's accounts — Google Business Profile, Google Ads, Meta, website, hosting, DNS, and more
Configure phone tracking numbers in Rev Comm
Coordinate DNS record setup the client's stack will need (hosting, email, tracking, A2P)
Handle A2P 10DLC verification for messaging compliance
Coordinate platform integrations and tracking setup with the right specialist team
Confirm onboarding is wired correctly before handing off to ongoing execution

Requirements

Prior account management experience at a digital marketing agency — you've owned client relationships before and understand the rhythm of agency client work
Comfortable on client calls — you can lead a kickoff, present a monthly report, and keep your composure when a client is unhappy
Technically literate enough to gather DNS access, set up call-tracking numbers, manage account access, and handle messaging compliance — you don't need to write automations, but you understand what the platforms do and can navigate them confidently
Strong project coordination — you can hand work to specialists, track it, and follow up without dropping the ball
Actively uses AI tools daily — ChatGPT, Claude, or similar — to draft content, troubleshoot, and accelerate work. If you're not already using AI daily, this isn't the right fit.
Detail-oriented and follow-through-oriented — clients notice when things slip, and we don't want them to
Can manage your own time and priorities without daily check-ins
Reliable internet and a quiet workspace — fully remote, we use Slack, ClickUp, and HubStaff
Available during US business hours for client calls and team communication
United States applicants only

Nice to Have

Familiarity with GoHighLevel
Familiarity with A2P 10DLC registration
DNS troubleshooting comfort — records, propagation, hosting cutovers
Experience managing accounts in the home services / contractor space

Apply for this Position

This role is for United States applicants only.

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