Heaviside Group

Account Manager

Website Heaviside Group

Do you have digital marketing experience and are looking for an account manager role and a fully remote position?
We are looking for an Account Manager to join the team.
About The Role
This is a remote/work-from-home position. It is a full-time role.
As an account manager, you are responsible for managing the relationships with our clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled, through skilled management of the client relationships.
Key Skills:
  • Excellent communication skills both written and spoken
  • High attention to detail
  • Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
  • Outstanding follow-up and follow-through with clients and teams
  • Strong project management skills
  • Effective time management and personal accountability
  • Getting access to client accounts with GoDaddy, Google properties & WordPress
  • Eager to learn
Roles, Duties & Expectations
  • Onboard new clients via phone or Zoom
  • Meet with clients at least once per month to review reports, progress & plan going forward
  • Review reports regularly to identify trouble spots ahead of time and alert the proper teams
  • Document issues & follow through on open items for clients
  • Do live meetings via Zoom or some other live technology where they can see your screen
  • If a meeting can’t be arranged, then an email recap should be sent each month
  • Develop a quarterly strategy for each client with the SEO and PPC managers
  • Make sure meeting notes with clients are captured
  • Respond to client emails on a proactive basis (within the same business day)
  • Answer client inbound calls & deal with requests as needed
  • You have a “High Fact Find” and “High Follow Through” personality.
  • Basic familiarity with web, SEO, and digital marketing concepts.
  • You will be required to use our tools, which include Slack, ClickUp, and HubStaff.
  • Patience: our clients are blue-collar and not tech-savvy. They need your help.
  • Experience working in a marketing agency is preferred but not required.
  • GoDaddy delegate experience
  • Comfortable with the WordPress backend dashboard
  • Experience getting access to Google Business Profile, Google Ads, Analytics
Career Path
The Account Manager role is a strategic role in the company that allows you to grow. We have designed it to be a one-year training path, with a promotion to Senior Account Manager starting in year 2.
About The Company
Heaviside Group has worked on over a thousand projects for hundreds of customers across the world. Paving Marketers is owned by Heaviside Group, and delivers high-quality internet marketing services to paving companies.
Heaviside is a fully remote company and will stay that way. Don’t want to sit in an office? Me either.
We are a rapidly growing company. We doubled in 2023 and expect to double again this year. If you’re looking for an opportunity to grow your career, this is it.
If you are interested in applying, you can take our knowledge test below.
*** Please note – you will not be considered for an interview if you do not take the test. ***
This position is open immediately. The magic word is shoes. Qualified applicants who score well on the test will be contacted for an interview over Zoom.

To apply for this job please visit heavisidegroup.com.

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